Social Media Account & Online Marketing Management

It seems that more and more businesses are happy to outsource management of their Social Media activities these days. I’ve always wondered how you might do that as a business, ie – how would a company outsider know what to write in posts and what to say in reply to queries etc. In short, how can someone outside your business know best how to represent it publicly?

Having talked to a few businesses who are doing it already I’ve realised it might be possible if the contracted company is briefed properly,  provided with the right content and the setup is regularly reviewed. Also, at times there can be a bit more to social networking than the average person can handle, for example, a lot of social media content these days is graphical or video based so those will need to be created or edited by a professional.

To that end if any of my clients feel they need help managing their Online Marketing/Social Media activities, I can help in the following areas:

  • Facebook, Twitter, youTube, Linkedin, etc account setup,
  • Copy Writing for the web (Re-write client content with SEO in mind),
  • Graphic Design (Facebook Logos, Cover Photos, Post Photos, etc..),
  • Video Screen Tutorials Recorded,
  • Facebook Ad Campaigns,
  • New Facebook Tabs,
  • Facebook Photo Albums,
  • Social Media mentoring.

Get in touch if you’d like to chat about any of this.

Leon

Not Who You Know or Who Knows You but Who Likes You!?

I think some new definitions and thinking are in order for continued successful business branding via Social Networking sites these days. I reckon it’s time to go back to basics.

Dead to me are the people who post the same kinda boring business stuff in a never ending, automated looking stream. 52 ways to do this, 25 tips for doing that..it’s presumed we all have the time to read through a pile of shite like that when all we need is the one best way! A lot of people who post in this way are one way only, ie – they don’t converse or reply half the time or at all and to me they violate the very definition of “Social Networking”, ie – to BE SOCIABLE & INTERACT.

Perhaps larger, corporate companies can be expected to post in this way, after all it would be kinda hard for them to become ‘friendly’ with you and people probably wouldn’t expect it but for small companies and sole traders in particular, I think they should be selling themselves and creating valuable relationships far more than pushing their products.

So how do you sell yourself? Ever tried making a friend online or off? That’s all you need to do really. The kind of stuff that most people think is utter drivel on Facebook or Twitter, ie – what you had for dinner, pics of your pets, etc..is precisely the kind of stuff that people SHOULD be posting I think. There’s a more limited audience for your business stuff but the larger populace can all identify with food, pets, kids, current affairs, topical stuff etc so why not post about the average everyday stuff people do and think about? I bet you’ll get more interaction from more people.

Which is more interesting and likely to create interaction & connection?

What's More Interesting?

 

I’ll use myself as a case study. From the start of my social media adventures I’ve always tried to be opinionated, funny, interesting, different. I didn’t have this grand plan at the start but I noticed as I went along that the allegedly mundane, non-business posts attracted much more feedback and commenting. For example, if I post up pictures of my kids being cute on Facebook you may ask, what the hell has that got to do with what I’m selling? Answer: Most people, have kids, like kids, were kids and can identify with you straight away, perhaps forming an opinion about you as being someone who loves their kids, wants to show them off, is sane enough to have kids, etc..oh and look, he’s a web designer. I’ll remember him when I need one.

Today, I think it’s all about standing out from the crowd and selling your personality, opinions and knowledge, interacting with people and only very subtly if at all, mentioning what you do the odd time. If you make yourself interesting enough, people will probe further to find out more about you and what you do so have that information handy in the background. I think people crave interaction and love to give their opinions. The success of Facebook is proof of that so tap into it, interact with people, get known, get liked and get business.

You’re more memorable when you’re liked, not just known.

Leon

Social Media Marketing Return on Investment?

I’ve been using Social Media Marketing techniques for a few years now to help brand my small Design company. I can say my brand has definetly increased but I’m now wondering if this increased brand visibility is translating into sales, which is of course the desired and perhaps often forgotten goal. Is my return on time investment worth it?

I’ve only relatively recently got into the habit of asking enquirers where they found me but I can honestly only account for a very small handful of direct sales from my precence and activity on sites such as Twitter, Facebook, Linkedin, The IIA, etc..

I realize that there are other conversion factors ranging from; my market (whether there still is one or not!?), increased competition,  my website usability and ability to convert enquiries but should all of my efforts to brand myself as a professional, accessible and affordable design service provider not account for a little more return?

Off the top of my head I’d say I probably spend a few hours each day reading posts and engaging on Facebook and Twitter especially. I even check these sites first before email these days! I do get lots of great, free info but inevitably I get drawn into entertaining but ultimitately non business related conversations with people I barely know or people who are never ikely to be clients. Result? Time I could and should be spending actually working or maybe learning something new is possibly wasted.

I think these are things I and lots of other social media marketing exponents are going to have to think hard about and try to accurately measure in the near future as the initial social media furore passes.

Leon

Social Networking, Ego and Religion

I’ve recently been thinking about Social Networking in terms of Ego and Religion of all things!

I believe Blogging, Tweeting and Facebook status updating is one big ego trip. What better validation of one’s self can there be than sending out a message to hundreds of listeners and having them ‘Like this’, Retweet or comment positively on it!?

The Parallels between social networking and organized religion are hard to ignore in my opinion. With most networking sites like Twitter and Facebook, etc..its’ all about Following people and spreading messages. Followers could otherwise be referred to as disciples who subscribe to the preachings of the Blogger/Messianic figure and by aggreeing with his views and reccommending to others thus follow his particular Gospel.

Then there’s the networking or connecting aspect which is akin to joining a group or Cult which has in place as it’s leader the group founder or Moderator.

Summation? Social Networking is the newest Religion!

Leon

Paying for Online Social Networking Services

Online Social Networking via the likes of Twitter, Linkedin, Blogging, etc.. is fast becoming a proven and effective method of promoting your company and brand and as more and more people realise its benefits I’m sure more and more companies offering to “network” for you will spring up. However I’d like to pose a few questions before you confirm that you don’t have the time yourself and prefer to splash out what’s sure to be thousands of euros on the services of some internet marketing company. Continue reading Paying for Online Social Networking Services